Frequently Asked Questions
Total Webcasting Inc.
info@totalwebcasting.com

What’s New in TAM 3.0?
What are the technical requirements for viewing a webcast?
How do I select a webcast?
How do I know if a video will play on my computer or device?
How do I download a media player?
How can I use tabs and modules to show supplemental webcast information?
Can I view just a portion of a webcast?
Can I interrupt a video and play a different event?
What is a live event?
Why does the screen tell me that my player is working correctly?
Why can't I hear the audio component of the webcast?
How do I activate closed-captions?
How do I view slideshows?

What’s New in TAM 3.0?
Our launch of TAM 3.0 introduces a brand new, user-friendly interface, the TAM Desktop. The TAM Desktop provides the familiarity of a Windows or Mac layout with moveable tabbed modules, so viewing a webcast is easier and more manageable.

After selecting a webcast to view from the menu, you will see the video player appear on the right side of the TAM Desktop and the program module appear on the left side. Each module can be moved and resized so that the layout is most accommodating for the viewer. The player and the slides modules have three preset sizing options, which you will see below the video or slide image. To resize the other modules, click and drag on the bottom right corner. To move, click and drag the title bar of the module. To bring a module to the front, you can click on the module’s title bar or click on the module name in the tab bar. You can minimize any unneeded module by clicking the minimize button in the top right corner of the module. You can restore the default layout by clicking the button on the right side of the tab bar.

*Mobile devices currently do not support the moving and resizing option
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What are the technical requirements for viewing a webcast?
This webcast portal is designed to run on these web browsers:
• Internet Explorer (version 7 and up)
• Chrome (version 17)
• Firefox (version 3.5 and up)
• Safai for iOS (used by Apple devices like iPhones and iPads)

Additionally, you may need to have a media player installed on your computer. All of the media available at this webcast portal can be viewed with the Adobe Flash Player. It's very likely that you have the Adobe Flash plug-in already installed on your computer if you are using Windows.

The sponsor of this portal may have decided to make videos that can be played on the Windows Media player, as well as the Flash player. Alternate formats will appear as options in the navigation menu. Please note that many of the features described in this FAQ are not available to Windows Media users.

Flash does not work on Apple devices using the iOS operating system, but the built-in browser that comes with iPads and iPhones is likely to play videos on this portal. The navigation menu will only show iPad and iPhone users events that are available on those devices. On-demand events are, for the most part, universally available to both Flash and iOS users. Limitations may arise with live events. In particular, those with versions of iOS older than version 5 may be unable to consistently view live webcasts.

Many mobile telephones and tablet computers that run the Android operating system come preloaded with Flash and should be able to support all of the webcasts hosted on this portal. Some limitations may apply to Android devices without the Flash player.

Please note that you must have cookies enabled in your browser to view all features of an event that requires a registration ID or password.
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How do I select a webcast?
When you arrive at the TAM Desktop, you will see a menu of available webcasts. Find the webcast you want to view and click “Play” (alternatively, you can click on the webcast’s thumbnail). Click on the Menu tab to select another webcast.

Every webcast is identified by a title. Some have additional descriptive information that you can display by clicking the "Show Details" link next to the title.

Some webcast portals with long lists of on-demand events support text searches of the webcast title and description. If you see a Search field and button on the right side of the bar above the video player, you can use the Search function to drill down to a webcast of interest. Just enter a word or phrase and click the Search button. You can use the "Next" and "Previous" links to the left of the Search field to search forward or back. Clicking Reset closes the current search.
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How do I know if a video will play on my computer or device?
Video playback is available on most devices, from iPads to PCs. While some videos are supported on Windows Media Player, if you are viewing a webcast from a Windows device, we do recommend that you have Adobe Flash Player installed, to ensure that your video will play.
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How can I use tabs and modules to show supplemental webcast information?
Upon arriving at the TAM Desktop, you will see the menu module featuring all available webcasts. Once a webcast is selected for viewing, the player module will appear. Along with the menu, the left side of the screen also contains a series of modules that are selected by clicking the one of the tabs along the top bar. When you first arrived at this site, two tabs were available: the Menu and the Help screen (if you are reading this, you found the Help screen). When you select a video, additional tabs appear with other content, including a Program tab with detailed information about the webcast. Optional tabs that may be available include a Feedback Form for commenting on the program, a Verification tab for course-related questions, a Documents tab for program-related attachments, and a Slideshow tab.

These tabbed modules can be moved (by clicking and dragging the top bar), and resized by clicking and dragging the bottom right corner. Click the top bar or the module name in the tab bar to bring the desired module to the front. The Player module and the Slides module have three preset sizes, which can be activated by clicking on the icons in the lower right-hand corner of the module. You can restore the default layout by clicking the button on the right side of the tab bar
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Can I view just a portion of a webcast?
Most on-demand (archived) webcasts contain "jump points": entries in the event's Program tab that reposition the video playback to a particular point in the event. Select the Program tab from the tab bar and look for bolded entries; click the link to jump to that portion of the program. You can jump forward or backward. If the webcast does not have a click-enabled program, you can speed forward or backward using the slide control at the base of the player.

Using jump points or the time slide control on the player for on-demand events may cause the video player to lose its position, show a distorted image, or reposition to the end of the video. This could happen if you've selected the same event multiple times in the same browser session. If this happens, clear your browser cache (in Internet Explorer, click Tools… Options… Delete Browsing History and then just delete the Temporary Internet Files).
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Can I interrupt a video and play a different event?
To switch to a different webcast, simply click on the Menu tab to redisplay the list of available events and then make a new selection.
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What is a live event?
Live webcasts are "streamed" to you in real-time as they occur. Most events are first streamed live and then stored as "on-demand" archives for those who could not "attend" the live webcast or who wish to replay the program. Live events are posted under the "Upcoming Events" heading several days prior to the scheduled time.

In the event that the video for a live event is interrupted because of a network problem (your player may go dark or freeze for more than a few seconds), click the Reconnect Video icon beneath the player to attempt a reconnection to the video stream. If the stream has not yet been restarted, you may get an endless spinner in the player, an error message, or a screen telling you that we are having technical difficulties. If you get this "stand-by" screen, your browser will automatically attempt a reconnection every 90 seconds. You should be returned to the program soon.
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Why does the screen tell me that my player is working correctly?
Once we schedule a live event and add it to the webcast menu, we program a test video which, if you can see and hear it, tells you that your player is installed, working correctly, and ready for the upcoming webcast. About 15 minutes before the scheduled start time of the event, the test video is removed and replaced by the actual live stream. Anyone who had already selected the live webcast will be automatically switched from the test video to the live stream in the next 2-3 minutes. If it is very close to the start time and the test screen remains on your computer, return to the Menu tab and reselect the live event.

If a live event is delayed because of technical problems, you will be notified by a special message in the video player. Once the problem is resolved, you will be automatically connected to the live webcast. Rarely, a significant problem will lead to the cancellation of the live web stream. In this case, a message will be posted and displayed in the web page's viewer panel. The cancellation of a live event does not preclude the release of the webcast as an archive. The archived version of a webcast is generally available about 12 hours after recording.
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Why can't I hear the audio component of the webcast?
People often mute sounds on their computer, which will also prevent you from hearing the audio track of a webcast. To check the status of the mute button on a Windows computer, click the "Volume" icon on the system tray (usually at the lower right-hand corner of your desktop). The Volume icon looks like a loudspeaker. Make sure that the mute option is not selected and that the volume is set to an appropriate level. On Mac computers, the Volume control is found on the upper right-hand corner of the screen (it too looks like a loudspeaker, only from the side).
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How do I activate closed-captions?
Not all of the webcasts on this site are captioned. If the event was captioned and you are viewing the webcast using the Adobe Flash player, you will see a button labelled "CC is off" superimposed on the player when you float the cursor over the player using the mouse. Click on that button to toggle the display of captions.

To view captions on an iOS device like the iPad, expand the video to full screen by tapping the two diagonal arrows in the video player toolbar. Tapping anywhere on the player exposes the toolbar. Once the video is full screen, display the toolbar. If you see a "text bubble" icon on the left side of the toolbar, tap it to enable captions. Once enabled, the captions will continue to display after you restore the player to its former size.

The rare event has captioning when it is being streamed live. Live-captioned events are selected from the navigation menu (there will be a "Click here for captioned video" link below the primary Play icon).

If you are watching a webcast with the Windows Media player, you can view closed captions by pressing the Control, Shift, and "C" keys (at the same time) or by clicking "Play" on the menu bar and then "Lyrics, Captions, and Subtitles".
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How do I view slides along with the video?
Some webcasts include a synchronized slideshow as part of the event. If slides are part of this event, you will see a tab in the bar labeled "Slides". Choose this tab to display the Slide module. In "Auto" mode (the default when you choose this tab), the slides will be synchronized to the video and change with the flow of the presentation.

If you want to go back a study a slide that has already passed, you can put viewing in your control by clicking the "Change Mode" link on the toolbar above the slide image. The slide mode changes to "Manual" and you can use the other icons on the tool bar to move around the slide show. The "<<" and ">>" buttons take you to the first and last slide, respectively. You can move to the next or previous slides by clicking the ">" and "<" buttons. Finally, you can activate the drop-down box to choose a slide by sequence number (in the presentation). Synchronized slide viewing is restored by clicking "Change Mode" to return to "Auto" mode.
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