NYSDOH Update on COVID-19: Current Knowledge and Best Practices for Primary Care During the COVID-19 Pandemic

As COVID-19 took hold of New York in early March, primary care providers were tasked with the role of continuing to provide vital preventative care while restructuring their practices to protect their staff and patients from a highly contagious and deadly virus. This required drastic changes. Shifting from traditional office-based care, many primary care providers began utilizing virtual visits as well as home visits. Others volunteered to fill much-needed roles in hospitals and emergency units. The pandemic highlighted the many roles played by primary care providers, including patient advocate, public health liaison, and comprehensive health coordinator, while also exacerbating existing challenges contributing to physician burnout. Two primary care physicians who responded to the crisis in some of the earliest and hardest hit areas in New York—Queens and Westchester—will discuss their experiences, recommendations, and knowledge gained as well as current research-based protocols for best practices.

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